Jupiter Electric Bikes Support

How can we help?

General Questions

Why are my brakes squeaking?

Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. Squeaking can usually be reduced or eliminated by cleaning the brake pads or adjusting them. For more information on adjusting, check out these articles:
How to Adjust or Tighten Your Brake Cables
Straightening Your Brake Rotor (Truing)

How is a Jupiter Electric Bike charged?

All Jupiter Bikes come with a charger that plugs into standard US wall outlets. Most batteries can be charged inside or outside the bike frame. The LED light on the charger will turn from red to green when the battery is fully charged. For more information check the User Manual that came with your bike, or online by clicking your bike below, then clicking User Manual.

How fast can a Jupiter Electric Bike go?

Lots of different things can affect your Jupiter Bike’s speed including weight of the rider, temperature, and charge on the battery. Your bike also has different speed levels that you can control.

How far can a Jupiter Electric Bike go?

There are many different variables that can affect max distance. Outside temperature, rider weight and wind to name a few. Generally speaking, your range will increase at lower speeds. If your cruising at max speed your range will go down significantly. Check the specs on your bike to see max range.

Is my Jupiter Electric Bike battery replaceable?

Yes. Replacing batteries is easy and usually takes no tools. Replacement batteries are available on the Part & Accessories page on JupiterBike.com.

Is my Jupiter Electric Bike device waterproof?

Your Jupiter Bike is water resistant, not waterproof. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Be careful around water. Water damage is not covered under our standard warranty.

Where can I buy accidental coverage?

For optional accidental-damage protection, review JupiterCare and its current terms, enrollment window, exclusions, and availability. Keep your proof of purchase. JupiterCare is separate from the manufacturer warranty; check the plan terms before purchasing.

Where Can I Find Troubleshooting and Setup Guides?

Warranty Questions

How long is the warranty on the Jupiter Electric Bike?

Coverage depends on purchase date, whether the bike was new or refurbished, and the conditions in the current Jupiter Bike warranty policy.

Purchase-date guide for U.S. bikes
Purchase	Published warranty period
New bike purchased on or after June 1, 2026	3-year limited bike warranty, subject to policy conditions including registration within 30 days of receipt
New bike purchased May 20, 2024–May 31, 2026	2 years, subject to the applicable policy
New bike purchased before May 20, 2024	1 year, subject to the applicable policy
Refurbished bike	1-year limited warranty

Battery coverage has separate terms and may be prorated. Components, exclusions, and service requirements also differ; this is not all-inclusive coverage.

Register your bike and keep proof of purchase. For help determining coverage, prepare your purchase details and contact support. Refer to the full policy for eligibility and current terms.

My Jupiter Electric Bike has scratches and scuffs? Is it still covered under warranty?

The Jupiter Bike warranty covers internal manufacturer defects only and not physical damage.

Where can I buy accidental coverage?

How does the Jupiter Electric Bike warranty process work?

The warranty process starts by contacting our team. An agent will discuss the next steps. Often our certified bike techs will be able to troubleshoot the issue over the phone and can send out spare parts to the user. The bike may need to be sent into Jupiter Bike for more severe issues.

Where Can I purchase spare parts?

Spare parts are available from the Parts & Accessories section on the Jupiter Bike website.

Does it matter if the electronics get wet?

Your Jupiter Bike is water resistant, not water proof. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Be careful around water. Water damage is not covered under our standard warranty.

My issue is not covered by warranty, what are my options?

Jupiter Bike offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at [email protected] or call us at 813-609-2453.

Product Support