Warranty Questions

How long is the warranty on the Jupiter Electric Bike?

All new Jupiter Bikes come with a 2 year warranty all inclusive for bike and battery. More information is available from the warranty page on JupiterBike.com. Extended warranty is available through the Jupiter Care program.

My Jupiter Electric Bike has scratches and scuffs? Is it still covered under warranty?

The Jupiter Bike warranty covers internal manufacturer defects only and not physical damage.

Where can I buy accidental coverage?

Accidental coverage is available from our Jupiter Care program. Bike must be registered with Jupiter Care within 30 days of purchase. Sales receipt is required for registration.

How does the Jupiter Electric Bike warranty process work?

The warranty process starts by contacting our team. An agent will discuss the next steps. Often our certified bike techs will be able to troubleshoot the issue over the phone and can send out spare parts to the user. The bike may need to be sent into Jupiter Bike for more severe issues.

Where Can I purchase spare parts?

Spare parts are available from the Parts & Accessories section on the Jupiter Bike website.

Does it matter if the electronics get wet?

Your Jupiter Bike is water resistant, not water proof. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Be careful around water. Water damage is not covered under our standard warranty.

My issue is not covered by warranty, what are my options?

Jupiter Bike offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at [email protected] or call us at 813-609-2453.

Please reach out to us if you need more support.