The Jupiter Bike warranty covers internal manufacturer defects only and not physical damage.
Accidental coverage is available from our Jupiter Care program. Bike must be registered with Jupiter Care within 30 days of purchase. Sales receipt is required for registration.
The warranty process starts by the user submitting the Service Request form. Our team will reach out to you within 2 business days to discuss next steps. Often our certified bike techs will be able to troubleshoot the issue over the phone and can send out spare parts to the user. The bike may need to be sent to Jupiter Bike for more severe issues.
Spare parts are available from the Parts & Accessories section on the Jupiter Bike website.
Your Jupiter Bike is water resistant, not water proof. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Be careful around water. Water damage is not covered under our standard warranty.
Jupiter Bike offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at [email protected] or call us at 813-609-2453.